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Online or distance selling

Maximum delivery time
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Measures applicable to cold calling
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Prohibition of using a hidden telephone number
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Pre-contractual information of distance and off-premises contracts
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Ban on receiving financial compensation for a period of 7 days
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Delivery of a copy of the signed contract
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Prohibition of canvassing of consumers registered on the BLOCTEL opposition list
It is prohibited for a professional, directly or through a third party acting on his behalf, to canvass by telephone a consumer registered on the BLOCTEL telephone canvassing opposition list, except in the event of pre-existing contractual relationships. ...
BLOCTEL service consultation
It is prohibited for a professional, directly or through a third party acting on his behalf, to canvass by telephone a consumer registered on the BLOCTEL telephone canvassing opposition list, except in the event of pre-existing contractual relationships. ...
Prohibition of rental or sale of files containing the contact details of one or more consumers registered on BLOCTEL
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14 day right of withdrawal
The online buyer, as every consumer of remote-sale, has a right to withdraw within 14 days from the next day he/she enters in possession of the good or accepts a service offer, without justification, nor payment of penalties from him/her. The buyer cannot however be indebted from return expenses. Th...
Sales contract concluded online
The online buyer, as every consumer of remote-sale, has a right to withdraw within 14 days from the next day he/she enters in possession of the good or accepts a service offer, without justification, nor payment of penalties from him/her. The buyer cannot however be indebted from return expenses. Th...
Cancellation of contract and reimbursement
The exercise of the right of withdrawal has the effect of canceling the contract, under the following conditions: the seller must reimburse the full amount paid (including the initial delivery costs), without undue delay and within 14 days from the date on which he was informed of the consumer's dec...
Product return to costumer
The exercise of the right of withdrawal has the effect of canceling the contract, under the following conditions: the seller must reimburse the full amount paid (including the initial delivery costs), without undue delay and within 14 days from the date on which he was informed of the consumer's dec...
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