The online buyer, as every consumer of remote-sale, has a right to withdraw within 14 days from the next day he/she enters in possession of the good or accepts a service offer, without justification, nor payment of penalties from him/her. The buyer cannot however be indebted from return expenses.

This right to withdraw also applies to the settled, second-hand products or in destocking.

During the conclusion of the contract, the customer must be necessarily informed about modalities of the right to withdraw: duration of deadline, starting point,...Log in to see the rest ...

(FR) Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)

On-line seller