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14 day right of withdrawal
Legal obligation
What are the risks ?
Valeur d'entreprise : 1 //très peu important
Financière : SI(catJuridiqueNiv1=="1",15000,75000) €
Means
The online buyer, as every consumer of remote-sale, has a right to withdraw within 14 days from the next day he/she enters in possession of the good or accepts a service offer, without justification, nor payment of penalties from him/her. The buyer cannot however be indebted from return expenses.

This right to withdraw also applies to the settled, second-hand products or in destocking.

During the conclusion of the contract, the customer must be necessarily informed about modalities of the right to withdraw: duration of deadline, starting point,...Log in to see the rest ...




Exclusion
The right to withdraw cannot be exercised for contracts:
  1. Of supply of services completely executed before the end of the cooling-off period and the execution of which began after express preliminary agreement of the consumer and express renunciation of its right to withdraw;
  2. Of supply of the goods or the services the price of which depends on fluctuations on the financial market escaping the control of the professional and susceptible to occur during the cooling-off period;
  3. Of supply of the goods made according to the specifications of the consumer or clearly personalized;
  4. Of supply of the goods susceptible to det...Log in to see the rest ...
Authority
(FR) Direction Générale de la Concurrence, de la Consommation et de la Répression des Fraudes (DGCCRF)
Responsible
Acheteur en ligne
Consommateur de vente à distance ou par correspondance (VPC)
On-line seller
Sources
Legal Sources
Consumer code
Code de la consommation
Calculation in progress...