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Relationship with the consumer

Request for a formal statement from the administrative authority responsible for competition and consumption on the arrangements for informing consumers about prices
Depuis le 1er octobre 2017, le professionnel peut demander en ligne à la Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF) de se prononcer sur la conformité de son dispositif d'étiquetage, d'affichage ou de marquage des prix à la ...
Price display of services
The detailed price including tax of all services (quotes and deliveries included) must be displayed in public view and in the customer reception area.It is also possible to provide customers with a catalog comprising the list of services.The display obligation (or information in the form of a catalo...
Price display of any new or used product
Le prix de tout produit, neuf ou d'occasion, doit être affiché : soit sur l'étiquette apposée sur le produit ; soit sur un panneau ou un écriteau, à côté du produit. Les prix doivent être visibles, indiqués en euros, taxes et frais de livraison ou d'envoi inclus (sauf indiq...
Conditions applicables à la réduction de prix
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Issuance of note for service provision
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Use of the French language in the description, offer, presentation, instructions for use or use, description of the scope and warranty conditions of a good, product or service
Any professional who offers the sale of products has the obligation to use the French language on the documents submitted. ...
Pre-contractual information for the sale of goods or the provision of a service
As a seller, you must inform the consumer of its essential characteristics, the composition of the product, its quality, its expiry date, its origin, etc.Thus, before the consumer is bound by a contract for the sale of goods or the supply of services, the professional communicates to the consumer, i...
Pre-contractual information complementary to the provision of a service
As a seller, you must inform the consumer of its essential characteristics, the composition of the product, its quality, its expiry date, its origin, etc.Any professional, before the conclusion of a contract for the provision of services and, when there is no written contract, before the performance...
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